People trust AI only when the interface makes uncertainty understandable.
— Lidiia Suslova
Trust
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Lidiia Suslova explains:
AI systems are rarely fully predictable, especially at scale. Trust comes not from pretending the system is perfect, but from helping users understand what the AI knows, suggests, or is uncertain about.
AI systems are rarely fully predictable, especially at scale. Trust comes not from pretending the system is perfect, but from helping users understand what the AI knows, suggests, or is uncertain about.
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