People forgive imperfect systems faster than opaque ones.
— Lidiia Suslova
Transparency
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Lidiia Suslova explains:
Users can tolerate mistakes when systems communicate honestly and predictably. Hidden logic and unexplained behavior usually damage trust more than visible imperfection.
Users can tolerate mistakes when systems communicate honestly and predictably. Hidden logic and unexplained behavior usually damage trust more than visible imperfection.
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